Package LossUpdated a year ago

Although it is rare for international orders to be lost, please be aware that it can happen. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing times (please allow 24-48 hours for packing). International orders may take up to 60 days to clear customs, depending upon delivery method and government procedures. An international order will not be considered “lost” until 60 days after shipment date. We are unable to process claims until this 60-day period has passed. In the event that your order has been lost, you must report it as lost to us within 90 days of date of purchase. Please contact us by email at support@nubest.com.