Return & Refund Policy
Return Shipping Costs
Customers are responsible for covering return shipping costs to the warehouse, except in cases where the item(s) received are damaged or incorrect. Please use reliable packaging and carriers, as we are not responsible for returns that fail to arrive
Return of Sales Items
Seasonal or special promotional products with a 30% discount or higher are non-returnable and non-refundable.
Exchanges
If you’d like to exchange your product for a different item:
Order cancellation
You may cancel your orders within 3 hours of payment completion. After this period, cancellations cannot be processed online. Click here to learn how to cancel your order. After the 3-Hour Window, Incorrect Item Selection, or Wrong Address. If it has
Lost packages
We will not be responsible for the lost packages and we will not refund you in case you provide us with wrong delivery address.
Report Order Issues
For reporting order issues, including:. Please follow the instructions of our Report Order Issues guideline to report any relevant problems
Orders Placed Outside NuBest Official Website
NuBest's Return Policy applies only to purchases made directly through our official website at nubest.com. Orders placed via authorized resellers or other eCommerce platforms (e.g., Amazon, iHerb, etc.) are not eligible under this Return & Refund Pol