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Orders and Return

How do I cancel my order?

Unfortunately, there is no option to cancel your order from the buyer's end. Please contact our Customer Service team at [email protected] as soon as possible. Besides, include your order number and the reason for cancellation in your message. Order

How to change order details?

Buyers are unable to modify orders directly, including changes to the shipping address, product selection, shipping method, or applying discounts after an order has been placed. If you need to make any modifications, please contact our Customer Servi

Do you offer refunds or exchanges?

We cannot offer refunds or exchanges once an order has been shipped, as it cannot be modified or canceled. For more information on returns or exchanges, please refer to our Return Policy. If you receive a damaged or incorrect item and need to report

How do I make a return for refund?

You can return a product for a refund or exchange within 30 days of delivery, as long as it meets the conditions outlined in our Return Policy. For full details on eligible items and step-by-step instructions for returning your order, please check ou

How can I place a wholesale order?

Our wholesale program offers exclusive discounts and benefits to our partners. To join our wholesale network, simply submit your information through the following link: https://www.nubest.com/pages/wholesale-application. Once your application is rece