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How do I cancel my order?

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How do I make a return for refund?

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Orders and Return

How do I track my order?

What if my package gets lost or arrives damaged?

What should I do if I need to update my shipping address?

What is your shipping policy?

Shipping and Tracking

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I already have an account. Why do I have to reactivate my account?

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How does subscription work?

When does my subscription start?

How to change the frequency of my recurring orders?

Can I use a discount or offer code in subscription orders?

How much does shipping cost per recurring order?

Will I get points for my subscription purchase?

How to cancel my subscription?

Is it possible to have different delivery time for different products?

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Money-Back Guarantee

How do I join NuBest Rewards?

What should I do to earn points?

I’ve just created an account but I don’t have any tier. I thought I would be Standard

How many points do I get for $1 spent?

How many points do I have to earn to redeem?

Which way to earn the most points?

Is there a maximum limit to my points?

How do I check my point balance?

How to apply redeemed vouchers at checkout?

Is the shipping fee included in my points when I shop?

When will my points expire?

Why can’t I redeem my points for discounts?

Does my tier ever expire?

Can I level up by 2 or 3 tiers within a year?

Loyalty & Rewards Program

I ordered products by mistake. Can I exchange them?

Does NuBest provide Prepaid Return Label?

Exchange

What source of gelatin is in your products?

How long does it take to see the results?

My child is over 16. Can the product still help him grow?

Is height determined by genetics? Then why do I need to take growth supplements?

What to do if my child cannot swallow capsules well?

Can I take two capsules at once?

Is the product made in the USA? Is it safe? Any side effects?

Can I take two growth supplements at the same time to speed up the effects?

I have seen some different labels of NuBest Tall bottles. Why are there such differences?

My kid does not drink milk daily. Can he still take NuBest Tall 10+?

What made NuBest Tall 10+ different?

How to take NuBest Tall 10+? Can it be taken before meals?

Can a vegan take NuBest Tall 10+

Can NuBest Tall 10+ be taken with other multivitamins?

Can the product be taken continuously throughout the year? Or should we take a break?