What if my package gets lost or arrives damaged?Updated 4 months ago
Lost packages
If your order seems to be lost in transit, please don’t hesitate to reach out to our Customer Support Team at [email protected]. Just include your order number and any relevant details in your message, and we’ll do our very best to sort things out for you as quickly as possible. Your satisfaction is our priority!
Damaged packages
If you’ve received a damaged or incorrect item and need to report an issue with your order, please refer to our Report Order Issues Policy for step-by-step instructions. We're here to help ensure everything gets sorted out smoothly!